Slack (Salesforce). Pricing model: Per seat. Value metric: Per active user per month (fair billing policy).
At a glance
| Company | Slack (Salesforce) |
|---|---|
| What it does | Slack Free, Pro, Business+, Enterprise+ |
| Pricing model | Per seat |
| Value metric | Per active user per month (fair billing policy) |
| Free tier | Free: basic AI (summaries, limited Slackbot trial), 90-day history. |
| Pricing page | slack.com/pricing |
Plans and prices
Prices as published on Slack (Salesforce)'s pricing page, checked 27 October 2026. They change often; check the live page before you rely on them.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Pro | $8.75 monthly / $7.25 annual | per user per month | Basic AI: conversation summaries, huddle notes, AI search |
| Business+ | $18 monthly / $15 annual | per user per month | Advanced AI: recaps, translations, workflow generation, AI in Workflow Builder |
| Enterprise+ | Contact sales | custom | Enterprise search and enterprise-grade AI |
Usage component. Slackbot agent has plan limits; no separate AI meter published.
How credits/tokens work. Fair billing: only users active in a 28-day window are billed; prorated credits for inactive users.
What changed in 2025–2026
Jun 2025: AI features added to all paid plans; separate Slack AI add-on retired; Business+ raised from $12.50 to $15 per user/month annual; Enterprise+ introduced.
What you can steal
Pricing
Slack bundled AI and raised the price of the tier that got the most AI, rather than selling AI as an add-on. Adding AI is a defensible moment to raise list price if the value is visible on day one.
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