Fin (formerly Intercom; Salesforce since Sep 2026). Pricing model: Outcome-based. Value metric: $0.99 per outcome (resolution or completed procedure) plus per-seat helpdesk fees.
At a glance
| Company | Fin (formerly Intercom; Salesforce since Sep 2026) |
|---|---|
| What it does | Intercom helpdesk + Fin AI Agent |
| Pricing model | Outcome-based |
| Value metric | $0.99 per outcome (resolution or completed procedure) plus per-seat helpdesk fees |
| Free tier | Free trial; no free plan. |
| Pricing page | www.intercom.com/pricing |
Plans and prices
Prices as published on Fin (formerly Intercom; Salesforce since Sep 2026)'s pricing page, checked 27 October 2026. They change often; check the live page before you rely on them.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Essential | $29 annual / $39 monthly (a $19/$29 test seen Sep 2026) | per seat per month | Helpdesk |
| Advanced | $85 annual / $99 monthly | per seat per month | |
| Expert | $132 annual / $139 monthly | per seat per month | |
| Fin AI Agent | $0.99 per outcome; $1.99 per voice outcome; $9.99 per sales-qualification outcome | per outcome | Also sold standalone on any helpdesk with a minimum monthly commitment (e.g. 50 outcomes) |
| Copilot add-on | $29 annual / $35 monthly | per agent per month |
Usage component. Outcome = customer confirms resolution, or doesn't ask for more help after Fin responds, or Fin completes a workflow (Procedure) including handoffs. Charged at most once per conversation; refunded if reopened; nothing charged if Fin can't answer or the customer asks for a human.
How credits/tokens work. Pure outcome meter for the AI agent; no platform or setup fee for standalone Fin.
What changed in 2025–2026
Around May 2026: Intercom adopted the Fin name. 15 Jun 2026: Salesforce agreed to acquire Fin for about $3.6B; completed 10 Sep 2026. Billing unit described as 'outcome' and expanded to procedures and handoffs.
What you can steal
Pricing
Fin's $0.99 price is easy to compare with a human-handled ticket, which makes ROI obvious. If you price per outcome, publish exactly what counts and refund reopened cases, because the definition is where disputes happen.
Sources
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Robert Coorey, MBA
Robert is the author of The Subscription Playbook and Feed a Starving Crowd and a Director at BPAG Accountants in Sydney. More about Robert.