Decagon — Enterprise AI agents for customer support across chat, email and voice.. Pricing model: Enterprise-only; per-conversation (most customers) or per-resolution (outcome-based) annual contracts, Hybrid (base + usage). Value metric: Annual platform fee plus per-conversation or per-resolution charges (customer chooses).
At a glance
| Company | Decagon |
|---|---|
| What it does | Enterprise AI agents for customer support across chat, email and voice. |
| Headquarters | San Francisco, California, USA |
| Pricing model | Enterprise-only; per-conversation (most customers) or per-resolution (outcome-based) annual contracts, Hybrid (base + usage) |
| Value metric | Annual platform fee plus per-conversation or per-resolution charges (customer chooses) |
| Free tier | None; sales-led. |
| Pricing page | decagon.ai/blog/pricing-ai-agents · unknown (no public pricing; pricing page 404 per third party |
Plans and prices
Prices as published on Decagon's pricing page, checked 27 October 2026. They change often; check the live page before you rely on them.
| Plan | Price | Billing | What you get |
|---|---|---|---|
| Platform fee | ~$50,000 per year (reported) | annual | |
| Per conversation | Custom (reported ~$0.99) | per conversation | Fixed rate for every incoming conversation; volume discounts |
| Per resolution | Custom (one reported contract $0.50) | per resolution | Higher rate per resolved conversation; no charge for escalations |
Usage component. Customer picks per-conversation or per-resolution pricing; larger resolution commitments lower the rate.
How credits/tokens work. Contracted volumes; no public rate card.
What changed in 2025–2026
Decagon states that 'the vast majority' of its customers choose per-conversation pricing over per-resolution.
Growth milestones
Decagon appears in our analysis of 2026's $100M ARR class. Figures are company-reported unless stated.
- 2025-06: $131M Series C led by a16z and Accel (valuation ~ $1.5B, estimated). (source)
- 2026-01-28: $250M Series D led by Coatue and Index at a $4.5B valuation (~3x prior); added 100+ corporate clients in 2025 incl. Avis Budget Group, Deutsche Telekom. (source)
- 2026-08-12: ARR hit $100M. (source)
How it grows
Top-down enterprise sales; proof-of-concept on live traffic; offers outcome-based pricing option to de-risk; expands across channels (voice premium).
What you can steal
Pricing
Even when offered outcome pricing, most Decagon buyers chose the simpler, more predictable per-conversation meter. Outcome pricing is a strong selling point, but offer a predictable alternative.
pricing model
Offer a per-outcome option (pay per resolved ticket) alongside per-use: it de-risks the purchase even if most buyers choose the simpler meter.
usage-based pricing
Define the billable unit precisely in the contract; ambiguous 'resolution' definitions create disputes.
Sources
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Robert Coorey, MBA
Robert is the author of The Subscription Playbook and Feed a Starving Crowd and a Director at BPAG Accountants in Sydney. More about Robert.