Capacity — Agentic support automation platform for external customer support and internal employee help (chat, email, voice, SMS AI agents, helpdesk, knowledge base).. Pricing model: Hybrid: annual platform subscription (tiered by team size) + usage-based AI charges + add-ons. Value metric: Per AI response (chat/email), per minute (voice), per message (SMS), per hour of agent time (Agent Assist).
At a glance
| Company | Capacity |
|---|---|
| What it does | Agentic support automation platform for external customer support and internal employee help (chat, email, voice, SMS AI agents, helpdesk, knowledge base). |
| Headquarters | St. Louis, Missouri, USA |
| Pricing model | Hybrid: annual platform subscription (tiered by team size) + usage-based AI charges + add-ons |
| Value metric | Per AI response (chat/email), per minute (voice), per message (SMS), per hour of agent time (Agent Assist) |
| Pricing page | capacity.com/pricing/ |
Plans and prices
Core (small teams), Pro (adds helpdesk/live chat), Enterprise (adds CRM/campaigns, HIPAA); no dollar figures published; volume discounts.
Growth milestones
Capacity appears in our analysis of 2026's $100M ARR class. Figures are company-reported unless stated.
- 2026-06-19: Surpassed $100M ARR, ~20x from $5M in ~3.5 years, capital-efficiently; 20,000+ organisations incl. 20% of the Fortune 50 (founder David Karandish LinkedIn). (source)
How it grows
Mid-market and enterprise sales with a deliberately low entry tier; ROI case studies (DSW $1.5M, Choice Hotels $2M savings); capital-efficient growth per founder; expands via channels (chat, email, voice, SMS) and 270+ integration add-ons.
What you can steal
usage-based pricing
Separate a predictable platform fee from per-interaction AI charges so customers pay more only when automation does more work.
land and expand
Keep the entry tier deliberately cheap and expand via channels (chat to voice to SMS) and add-ons.
Sources
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Robert Coorey, MBA
Robert is the author of The Subscription Playbook and Feed a Starving Crowd and a Director at BPAG Accountants in Sydney. More about Robert.